Refund policy

1. Returns

We accept returns or exchanges if the item you received is defective or different from the one you ordered. We will also accept return of items due to buyers remorse is the item new, unused, and still in it's original packaging. If you receive a defective or wrong item or have buyer's remorse, please contact us at sales@equipmentgateway.com or 1-‪(716) 203-1708‬ within 30 days of receiving your item with details of the product and the defect. Only items in the same condition as was received can be returned. You can send the item you consider defective to:

Equipment Gateway Inc., 4392 Broadway, Depew, New York, USA.  14043.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Please note all sale items are final sale and non-refundable. Shipping charges are also non-refundable.

2. Exceptions 

Some items are non-refundable and non-exchangeable. These include: bits, tips, keys, and other consumables. Items purchased during a sale are also not eligible.

3. Shipping

Equipment Gateway Inc., 4392 Broadway, Depew, New York, USA.  14043. Please note that all returns must be prepaid and insured by you.

4. Refunds

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping and handling.

5. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for verbal orders. For accuracy, please endeavour to place your orders online.

6. Cancelled Orders

Orders can only be cancelled within 2hrs of when they are placed. All orders cancelled after 2hrs of when they are placed subject to a restocking fee of 15% and orders cancelled later are subject to 15% restocking fees plus shipping fees.