Política de reembolso

1. Returns

We do not accept returns or exchanges unless the item you purchased is defective or wrong. If you receive a defective or wrong item, please contact us at sales@equipmentgateway.com or 1-866-588-7599 within 30 days of receiving your item with details of the product and the defect. Only items in the same condition as was received can be returned. After approval, you can send the item you consider defective to:

Equipment Gateway Inc., 4392 Broadway, Depew, New York, USA.  14043.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. 

    2. Exceptions 

      Some items are non-refundable and non-exchangeable. These include: bits, tips, keys, and other consumables. Items purchased during a sale are also not eligible.

        3. Shipping

          Equipment Gateway Inc., 4392 Broadway, Depew, New York, USA.  14043.

            4. Refunds

              Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

                5. Damages and issues

                  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.