Equipment Gateway strives to offer only the best products to its customers. If an item has our name on it, we stand behind it 100%. To demonstrate this commitment to quality, Equipment Gateway have a 60 day return policy unless stated otherwise*.
RETURN POLICY
If any item* is not satisfactory, you may return it for a full product refund (less S&H) within 60 days of receipt. Returned merchandise must be in new condition and must include all product related packaging materials, warranty cards (not filled out), manuals and accessories. A refund or credit of the purchase price will be processed upon receipt and inspection of returned items. Incomplete or damaged items may not be refunded. See below for detailed instructions.
BACK ORDERED ITEMS
Although every attempt is made to fulfill all the items in your order in a timely fashion, Equipment Gateway occasionally runs out of stock on some items. If this occurs, you will not be charged for item(s) listed as Back Ordered until they are shipped. (Orders paid by check, of course, are fully pre-paid, including back ordered items).
HOW TO RETURN MERCHANDISE
- Contact Customer Service at matt@equipmentgateway.com
- Completely fill out, detach and return the bottom half of the packing list. (Include it inside the package, being sure to fill out the return form on the back in full.)
- Use a strong corrugated carton. Wrap well and tape closed. Include all original boxes, manuals, accessories and packing materials.
- Address your package using the labels provided at the bottom of the packing list.
- Peel and affix the labels to the outside of the carton.
- Remember to insure the package if the value warrants.
- We cannot accept C.O.D. returns, and postage costs are not refundable.
ITEMS DAMAGED DURING SHIPPING
Your order has been carefully packed and thoroughly inspected and we hope that you are pleased with the item(s) you have selected. Despite our care in handling, however, packages do occasionally get damaged while in transit. Please check the packing list immediately against item(s) marked as shipped on front of the packing list. Report any discrepancy or damage to freight carrier/agent that delivered the product to you, and sign only for the material actually delivered. If, upon further inspection, you notice concealed damage or loss, save all boxes and packaging material and notify the delivering carrier/agent.
FOR ITEMS WITH MANUFACTURER'S WARRANTY
- Complete warranty cards only after inspection and acceptance of the product(s).
- Follow the manufacturer's warranty and service instructions.
- For fastest warranty and repair service, please follow manufacturer's instructions regarding service centers.
- Products shipping to addresses in the USA not including Alaska or Hawaii will ship from Buffalo NY and will be charged a flat fee of $17.50.
- Products shipping to addresses in Canada will ship from Toronto and be charged a flat fee of $35.00. $42 to NFL
- International Orders will be quoted.
- All returns and exchanges must be insured and addressed to the address for where they came.